Support Tickets
We take care of the storage and the history of all your customers support requests. Limited number on Starter Plan (3), Pro (10), Unlimited on Premiere.
Gate Keeping Access
Register the teams emails and that's it. We play gate keeper using IP & other tools allowing team member access. Only your pre-registered team will have access.
Admin Center
We have designed the Admin Control Center to keep you in control of your team and your business. Making everything accessible with one click action.
Customer Support Page
One customer support page is installed as well as the ability to use the page from their phones to handle current issues with their purchase or service.
Submission Notices
Pick from canned reply messaging ensuring you are working on the issue, or get upgraded access to AI AutoReply & Trained AI on Pro & Premiere.
File Attachments
Let customers upload that receipt or picture of damage or submit a video review directly. You can trust that the file is held safely in your private cloud.
Trained Response
Our Trained AI Agents use knowledge based documents and site page contents in system interactions so that you're free of repetitive questions and answers.
Internal Notes
Keep timeline notes or interaction details for support requests. Every member of the team can see the history of every request and stay in the loop.
Tags / Filtering
Categorize interactions & requests by department or season or any combo of tags and then call them up with a tag search from the RingzU Cloud.
Phone Service
supportME! is built by RingzU Telecom. The stack and the tools live on our network host pushing everything needed. VOIP Phone service with Ultimate.
Two Way SMS
RingzU SMS is required and has other government costs for texting as a business. Our set up is ready to get you texting with no equipment needed.
MMS Support
Step up your service game, give the customer a great experience. Offer multimedia messaging to get your customers issue resolved on the spot.
App to Text*
Automate messages to customers about a sale, or a coupon for dinner date night. We can activate & have you popping up on screens everywhere fast.
Live Chat
Chat from any device or screen with customers as they report an issue. *Newly added in-house live chat among your signed-in support team.
Brand Control
Change color theme, logo, and banners within the customer facing dashboard with a pro or premiere plan. We seamlessly fit into your site's design.
Dev Support
Apps can be very overwhelming. You can get help right from the development team by email with Starter or Pro and by phone with Premiere when you need it.
Cloud Storage*
Your records and app data is protected in the cloud at no additional cost. If you cancel service or are terminated for non-payment, all data is deleted.
Limitless History
Keep endless amounts of request history and all the interactions whether they occurred yesterday or 5 years ago we have it all stored securely for you to access.